Refund policy

Return & Refund Policy

Last Updated: September 3, 2026

At JustGotIt, we want you to be happy with your purchase. If you receive a product that is damaged, defective, incorrect, or otherwise eligible for return under this policy, we will be happy to assist you.

Please read the following Return & Refund Policy carefully before placing your order.

1. Eligibility for Returns

Products may be eligible for return or replacement if:

  • You received a wrong product.

  • The product received is damaged or defective.

  • The product is missing parts or accessories that were included in the product listing.

  • The product received is materially different from the description or images on our website.

  • The product qualifies for return according to the specific return conditions mentioned on its product page.

To be eligible for a return, the product must generally:

  • Be unused and in its original condition.

  • Be returned with the original packaging, tags, labels, accessories, manuals, and other items supplied with the product.

  • Not show signs of use, washing, alteration, damage, or misuse.

  • Be accompanied by the order details or other information required to identify the purchase.

2. Return Request Period

A return or replacement request must normally be submitted within 7 days of delivery.

For products where a different return period applies, the specific period mentioned on the product page or at the time of purchase will apply.

For damaged or incorrect products, please contact us as soon as possible after delivery.

3. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery, preferably with:

  • Order number

  • Clear photographs of the product

  • Photographs of the outer packaging and shipping label

  • A short video showing the issue, where applicable

This information may be required to verify the issue and process your request.

Please do not discard the original packaging until your return or replacement request has been resolved.

4. Products That Cannot Be Returned

Certain products may not be eligible for return due to their nature, hygiene considerations, customization, or other applicable restrictions.

These may include, but are not limited to:

  • Personal-use or hygiene-sensitive products

  • Products that have been used, washed, worn, altered, or damaged after delivery

  • Customized or personalized products

  • Products specifically marked as "Non-Returnable" on the product page

  • Products returned without their original packaging, tags, accessories, or components

  • Products damaged because of improper use, installation, storage, or handling

  • Products returned after the applicable return period

The final return eligibility of a product will be determined based on the product category and the conditions stated on the product page.

5. Exchange / Replacement

Where applicable, JustGotIt may provide a replacement instead of a refund.

A replacement is subject to:

  • Verification of the reported issue

  • Availability of the replacement product

  • The product meeting the return conditions

If the same product is unavailable, we may offer an alternative resolution, including a refund where applicable.

6. Refunds

Once an approved return is received and inspected, we will inform you whether your refund has been approved.

If approved, the refund will generally be processed to the original payment method used for the order.

The time taken for the refund to appear in your account may depend on your bank, card issuer, payment gateway, or other payment service provider.

For eligible Cash on Delivery (COD) orders, we may request valid bank account or other payment details necessary to process the refund.

7. Return Shipping Charges

Wrong, damaged, or defective products

If the return is approved because:

  • We sent the wrong product, or

  • The product was damaged or defective when received,

JustGotIt may arrange or reimburse the applicable return shipping, subject to verification.

Change of mind / other eligible returns

If a return is accepted because you simply changed your mind or for another reason not caused by an error or defect on our part, return shipping charges may be deducted from the refund or may be payable by the customer, depending on the product and return conditions.

8. Products Purchased During Offers or Promotions

Products purchased during sales, promotional offers, clearance sales, or special campaigns may have different return or refund conditions.

Please check the applicable terms displayed at the time of purchase.

9. Order Cancellation

You may request cancellation of an order before it has been shipped.

Once an order has been shipped, cancellation may no longer be possible. In such cases, you may need to follow the applicable return procedure after delivery.

Orders that have already been delivered cannot be treated as cancellations and will be governed by this Return & Refund Policy.

10. Refused or Undelivered Orders

If an order is returned to us because the customer:

  • Refused delivery,

  • Provided an incorrect or incomplete delivery address,

  • Was repeatedly unavailable to receive the order, or

  • Otherwise caused the shipment to be returned,

any refund, if applicable, may be processed after deducting applicable shipping, return-to-origin, or other charges incurred by JustGotIt.

For COD orders, repeated refusal or non-acceptance of orders may result in restrictions on future COD purchases.

11. Product Inspection

All returned products may be inspected before a refund or replacement is approved.

We reserve the right to reject a return request if the product:

  • Has been used or worn;

  • Has been washed or altered;

  • Is damaged due to customer handling or misuse;

  • Is missing parts, accessories, tags, or packaging;

  • Does not match the product originally supplied; or

  • Is returned outside the applicable return period.

12. Refund for Partial or Missing Items

If your order contains multiple products and one or more items are missing or incorrect, please contact us promptly.

After verification, we may arrange a replacement, refund, or other appropriate resolution for the affected item.

13. How to Request a Return or Refund

To request a return, replacement, or refund, contact us through the customer support details provided on the JustGotIt website.

Please include:

Order Number:
Customer Name:
Product Name:
Reason for Return:
Photos/Videos: Where applicable

Our support team will review the request and provide further instructions.

Do not send a product back to us unless you have received return instructions or authorization from JustGotIt.

14. Refund Processing Time

Approved refunds are normally initiated after the returned product has been received and successfully inspected.

Once initiated, the actual credit time may vary depending on the payment method and financial institution.

JustGotIt is not responsible for delays caused by banks, payment gateways, courier companies, or other third-party service providers.

15. Policy Changes

JustGotIt reserves the right to update or modify this Return & Refund Policy from time to time.

Any changes will be published on this page with an updated "Last Updated" date.

By placing an order on our website, you acknowledge and agree to the return and refund conditions applicable to that order.

16. Contact Us

If you have any questions regarding returns, replacements, cancellations, or refunds, please contact JustGotIt through the contact details available on our website.

JustGotIt
Online Shopping Store
India

Email: teamjustgotit@gmail.com
WhatsApp: 9606163618
Website: https://justgotit.co.in