Shipping policy

Shipping & Delivery Policy

Last Updated: September 3, 2026

At JustGotIt, we aim to make your shopping experience simple and convenient. This Shipping & Delivery Policy explains how we process, ship, and deliver orders placed through our website.

1. Shipping Availability

We currently offer delivery across India, subject to serviceability of the delivery location and availability of courier services.

Some remote or restricted locations may have limited delivery options.

2. Order Processing

Orders are generally processed after successful order confirmation and payment verification.

Most orders are dispatched within 1–3 business days, unless a different processing time is mentioned on the product page.

Orders placed on weekends, public holidays, or during major promotional periods may require additional processing time.

3. Delivery Time

After dispatch, delivery generally takes approximately 3–7 business days, depending on the destination, courier service, product, and other operational factors.

Estimated delivery times are indicative and are not guaranteed.

Remote locations, adverse weather, holidays, courier delays, high-demand periods, or circumstances beyond our reasonable control may result in additional delays.

4. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before you complete your order.

We may offer free shipping on selected products, orders, promotional campaigns, or locations.

Shipping charges may vary depending on product, order value, destination, package size, weight, and delivery service.

5. Order Tracking

Where tracking is available, customers may receive tracking information through email, SMS, WhatsApp, or other communication channels provided during checkout.

Tracking information may take some time to become active after the order has been handed over to the courier.

6. Cash on Delivery

Cash on Delivery (COD) may be available for selected products and serviceable locations.

COD availability may depend on:

  • Delivery location

  • Product

  • Order value

  • Courier availability

  • Operational considerations

  • Customer order history

JustGotIt reserves the right to restrict COD availability where reasonably necessary.

7. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including:

  • Name

  • House/building number

  • Street/locality

  • City

  • State

  • PIN code

  • Valid phone number

JustGotIt will not be responsible for delivery failures or delays resulting from incorrect, incomplete, or outdated information provided by the customer.

Additional charges may apply if a shipment needs to be re-dispatched because of an incorrect address or customer-related delivery issue.

8. Failed Delivery Attempts

The courier partner may make multiple delivery attempts depending on its operational policies.

If the customer is unavailable, refuses delivery, or cannot be contacted, the shipment may eventually be returned to JustGotIt.

Any refund applicable to a returned shipment may be subject to deductions for shipping, return-to-origin, or other charges incurred by JustGotIt, where permitted.

9. Delayed Deliveries

Although we make reasonable efforts to deliver orders within the estimated timeframe, delays can occur because of circumstances outside our control, including:

  • Courier delays

  • Weather conditions

  • Natural disasters

  • Public holidays

  • Transportation disruptions

  • Government restrictions

  • High order volumes

  • Incorrect address or contact information

  • Other unforeseen circumstances

We appreciate your patience in such situations.

10. Damaged Packages

If the package appears visibly damaged at the time of delivery, customers are encouraged to:

  • Take photographs of the package before opening it.

  • Record an opening/unboxing video where possible.

  • Contact JustGotIt promptly if the product inside is damaged.

For damaged or incorrect products, please refer to our Return & Refund Policy.

11. Multiple Products in One Order

If an order contains multiple products, they may be shipped separately depending on product availability, warehouse location, supplier, or courier arrangements.

You may therefore receive different products from the same order in separate shipments.

12. Changes to Shipping Policy

JustGotIt reserves the right to update or modify this Shipping & Delivery Policy from time to time.

Any changes will be published on this page with an updated "Last Updated" date.

13. Contact Us

For questions regarding shipping or delivery, please contact us:

JustGotIt

Email: teamjustgotit@gmail.com
WhatsApp: +91 96061 63618
Website: https://justgotit.co.in